Returns & Exchanges
Due to health and safety regulations regarding alcoholic beverages, i Shop Liquor accepts returns only for damaged or incorrect items within 14 days of delivery. All returned products must be unopened, in their original packaging, and include all original seals.
Contact Support
Email our customer service team with your order number and clear photos of the damaged or incorrect bottle to initiate your request.
Review Approval
Our quality assurance team will review your submission within 48 hours to confirm the eligibility of the return based on state liquor laws.
Secure Packaging
Once approved, carefully pack the item in its original shipping container using the provided protective padding to prevent further breakage.
Ship and Refund
Affix the prepaid shipping label provided by our team; your refund or replacement will be processed once the transit tracking is confirmed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing